Refund policy

Cancellation Policy

This policy explains how you can cancel an order, or request a return, exchange or refund for a product purchased from Anavri.

Cancellation Window

Cancellation requests will only be considered if the request is made within 24 hours of placing the order. A cancellation request will be accepted only if we have not yet shipped the product. Once an order has been handed over to our courier partner or is out for delivery, it can no longer be cancelled.

If your cancellation request is accepted, you are entitled to a refund of the entire amount paid.

How to Cancel an Order

To cancel an order, write to us at care@anavri.com or call our customer care executive at +91 97064 40054 with your order number. Please include your order number in the subject line so we can act on your request quickly.

Our Right to Cancel an Order

Anavri reserves the right to cancel or refuse to accept any order placed, within 48 hours from the time of the order, for reasons including but not limited to non-availability of stock, pricing errors, informational errors, or problems identified with the personal or financial details provided by the customer. Where an order is cancelled by us after payment has been made, the full amount will be refunded to you.

Returns and Exchanges

We offer a 4-day exchange and return policy. This means you have 4 days from the date you receive your item to request a replacement or a return. To raise a request, contact us at care@anavri.com.

Eligibility Conditions

For an exchange or return to be considered, your item must meet all of the following conditions:

  • The item must be in its original condition and must remain unused.
  • The item must be in its original packaging, with all seals and labels intact.
  • The original invoice must be provided at the time of return pick-up.
  • A complete unboxing video must be available for verification.

Once a product has been used or opened, it will be ineligible for exchange or return.

When Exchanges and Returns Are Accepted

As we deal in food products, exchanges and returns are accepted only in the following unlikely cases:

  • The product is damaged, or you received the wrong item.
  • The product was not sealed properly at the time of delivery.
  • The product had expired by the time of delivery.

Items Not Eligible for Return or Refund

  • Products purchased during a sale period.
  • Products belonging to the gifting category.
  • Products that have been opened, used or tampered with.
  • Products returned without the original packaging or invoice.

Reporting a Damaged, Defective or Wrong Item

Any order-related discrepancy – including a damaged, defective, wrongly delivered, unsealed, expired or missing product – must be reported to us within 48 hours of delivery, along with a complete unboxing video for verification. Requests raised without an unboxing video may not be entertained.

For any delivery-related discrepancy, please reach out to us within 36 hours after the order has been marked as delivered.

Your request will be entertained once our team has checked and verified the issue at our end.

Please Record an Unboxing Video

Upon receiving your parcel, kindly record a video while opening it, clearly showing the package label and the contents. This is required for verification and helps ensure smooth processing in case of a missing, damaged or incorrect product.

Refunds

How a Refund Is Processed

If your refund request is approved by our executive team, the item must be picked up from your address in its original packaging. Once it reaches our warehouse, our team will inspect its condition, and your refund will be processed based on that assessment.

Once approved after the quality check at our end, your refund will be credited to your original method of payment within 5–7 business days. Depending on your bank or payment provider, it may take a few additional days for the amount to reflect in your account.

Return Pick-Up

If your return is accepted, we will arrange a pick-up of the item from the same address to which it was delivered, and you will be notified of the expected pick-up date. Please keep the product in its original packaging along with the invoice, ready for the pick-up executive.

Exchanges

In case of an exchange, the replacement product will be delivered to you within 3–5 days after the return pick-up has been completed.

Important Notes on Refunds

  • Partial Cash on Delivery (COD) payments are non-refundable under any circumstances.
  • Any shipping charges levied at the time of purchase are not refundable.
  • Refunds are processed only after the returned product is received and inspected at our warehouse, except in the case of an approved order cancellation.

Need Help

For any quality issue, cancellation, return, exchange or refund request, please contact us:

  • Email: care@anavri.com
  • Phone / WhatsApp: +91 97064 40054
  • Address: Anavri Foods, Ward No. 12, Sundarpur, Biswanath, Assam 784176, India

Our customer care team will look into your complaint and take an appropriate decision. All decisions on returns, exchanges and refunds are made at the sole discretion of Anavri Foods after verification.