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Shipping policy
Where We Ship
Anavri currently ships across India only. We accept orders from within India and do not offer international shipping at this time.
Shipping Charges
- Free shipping on all orders above Rs. 499.
- For orders of Rs. 499 or below, a standard shipping charge applies. The exact amount is calculated and displayed at checkout before you complete your payment.
- All prices displayed on our website are inclusive of applicable taxes.
- Shipping charges, once paid, are not refundable.
Dispatch Time
Orders are processed and dispatched within 12 to 48 hours of the order being placed and payment being confirmed, or as per the delivery date agreed at the time of order confirmation. Orders placed on Sundays and public holidays are dispatched on the next working day.
Delivery Timelines
Anavri collaborates with multiple registered domestic courier partners and speed post for shipping across India. We currently offer standard shipping only.
Depending on your location, orders typically take 2 to 9 days to be delivered after dispatch. Delivery timelines are indicative and are subject to courier company and post office norms. Remote locations, weather conditions, public holidays and festive periods may cause additional delay.
Order Tracking
Once your order has been dispatched, we will share the tracking details with you on the email address and mobile number provided at the time of purchase. You can use these details to track your shipment with the courier partner.
Delivery Address
Delivery of all orders will be made to the address provided by you at the time of purchase. Please ensure that your delivery address, PIN code and contact number are complete and accurate, as we are unable to change the delivery address once an order has been dispatched. Anavri is not responsible for orders that are delayed or undelivered because of an incorrect or incomplete address.
Delays in Delivery
Anavri shall not be liable for any delay in delivery caused by the courier company or postal authority, or by any event beyond our reasonable control.
If your order has not arrived within the expected timeline, please contact our customer care executive at +91 97064 40054 or write to us at care@anavri.com, and we will follow up with the courier partner on your behalf.
Failed Delivery Attempts
Our courier partners will make reasonable attempts to deliver your order. If the shipment is returned to us as undelivered because no one was available to receive it, the address was incorrect, or the parcel was refused at the doorstep, we will contact you to arrange the next steps. Re-shipping charges may apply.
Order Cancellation by Anavri
Anavri reserves the right to cancel an order within 48 hours from the time of the order, including for reasons such as non-availability of stock, pricing errors or serviceability of your delivery location. In such cases, the full amount paid will be refunded to you.
Receiving Your Order
Upon receiving your parcel, kindly record a video while opening it, clearly showing the package label and contents. This is required for verification in case of a damaged, incorrect or missing product. Any order-related discrepancy must be reported within 48 hours of delivery, and any delivery-related discrepancy within 36 hours of the order being marked as delivered.
Contact Us
For any question about your shipment, please reach out to us:
- Email: care@anavri.com
- Phone / WhatsApp: +91 97064 40054
- Address: Anavri Foods, Ward No. 12, Sundarpur, Biswanath, Assam 784176, India
